Support
Need a hand with Karana Data Courier? We're here to help.
Contact Us
Email datacourier@unlimitedtechsolutions.com and we'll respond during business hours. It's the fastest way to reach us for setup questions, job failures, billing, and anything else about the app.
To help us resolve your issue on the first reply, please include:
- Your HubSpot portal ID
- For a failing job: the job's timestamp from Job History and, if shown, the error message
- For a connection problem: your SFTP host and port (never send your password or SSH key)
- A short description of what you expected to happen and what happened instead
Before You Reach Out
Many questions are answered in the documentation:
- Installing and configuring — the Setup Guide walks through installation, activating your subscription, connecting your SFTP server, and creating your first export and import
- Common issues — the Troubleshooting section of the Setup Guide covers connection tests that fail, imports that find no files, records that don't deduplicate, and schedules that don't run
Frequently Asked
| Question | Answer |
|---|---|
| A job failed — can I retry it? | Yes. Open the job in Job History, review the error, and click Retry on recoverable failures. |
| My connection test fails | Verify the credentials with a standalone SFTP client, then confirm your server accepts connections from the public internet on your SFTP port. |
| I see "Subscription Required" | Complete billing setup on the Billing tab. Jobs won't run without an active subscription. |
| I see "Additional permissions required" | Some object types need extra read scopes — the app prompts you to re-authorize with one click. |
| How do I cancel? | Cancel any time from the billing portal; it takes effect at the end of the current billing period. See the Terms of Service. |
| Can I delete my data? | Yes — email datacourier@unlimitedtechsolutions.com and we'll delete all stored data within 30 days. See the Privacy Policy. |
Response Times
We aim to acknowledge support emails within one business day. Service-affecting issues are prioritized. Karana Data Courier is not developed, endorsed, or supported by HubSpot, Inc.; please contact us directly rather than HubSpot for app-specific issues.